Terms & Conditions

By accessing and using khailaessenceltd.co.uk, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use our website or services.

These terms apply to all visitors, users, and others who access or use our website, products, or services. Your continued use of the site after any changes to these terms constitutes acceptance of those changes.

These terms are subject to change without prior notice. We will post the updated terms on our website and update the 'Last updated' date accordingly.

You must be at least 18 years of age to create an account, make purchases, or use our services. By using our website, you represent and warrant that you meet this age requirement.

We reserve the right to terminate accounts and refuse service to any user who is found to be under 18 years of age.

False information about your age or identity may result in immediate account termination and legal consequences.

We strive to provide accurate and complete product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to discontinue any products at any time without notice.

Product images on our website are for illustrative purposes only and may not exactly represent the actual product. Colors and appearances may vary due to monitor settings and lighting conditions.

Prices for products are displayed in British Pounds (£) and are subject to change without notice. We reserve the right to modify prices at any time.

All prices include VAT where applicable. Shipping costs and any additional fees are clearly displayed during the checkout process.

We are not responsible for typographical errors in pricing. If a product is listed at an incorrect price due to such an error, we reserve the right to cancel or refuse orders placed for that product.

Product availability is shown on our website but is not guaranteed. We reserve the right to limit quantities or discontinue products without notice.

If a product becomes unavailable after you have placed an order, we will notify you and provide options including cancellation or substitution with a similar product.

Limited edition or seasonal products may have restricted availability and may not be restocked once sold out.

When you place an order, you will receive a confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

Order acceptance and the completion of the contract between you and us will occur when we dispatch the products to you and send you a shipping confirmation email.

We accept various payment methods including credit cards, debit cards, and other electronic payment methods as displayed on our website.

All payment transactions are processed securely through Stripe, our payment processor. We do not store complete credit card information on our servers.

By providing payment information, you represent that you are authorized to use the payment method and that the payment information is accurate.

All payment processing is conducted using secure SSL encryption and complies with PCI DSS security standards.

We implement various fraud prevention measures and may require additional verification for certain orders.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

We offer various shipping methods as displayed during checkout. Shipping times and costs vary depending on the selected method and delivery location.

Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available for faster delivery.

International shipping is available to select countries. International delivery times vary and may be subject to customs clearance.

Risk of loss and title for all products pass to you upon our delivery to the shipping carrier.

We are not responsible for delayed or undelivered packages due to incorrect address information provided by the customer.

Tracking information will be provided once your order has been dispatched. You can track your package using the provided tracking number.

We cannot ship to P.O. boxes or APO/FPO addresses. All orders must be shipped to a physical street address.

Some products may be restricted from shipping to certain locations due to regulatory requirements or shipping carrier restrictions.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

We kindly ask that you carefully review product names, descriptions, and sizes before making a purchase. We do not accept returns or provide refunds for items that have been purchased incorrectly due to customer error. Please ensure that you select the correct items before completing your order.

All sales are considered final unless the item is damaged or incorrect due to our error. We encourage customers to double-check their orders before submitting payment to avoid any disappointment.

We take great care in packaging our products to ensure they arrive safely. However, if you receive a damaged item, we will be happy to assist you with a replacement or refund under the following conditions:

Proof of Damage: You must provide adequate proof of the damage within 3 days of receiving the product. This can include clear photographs showing the damage to both the product and the packaging.

Notification: Please notify us of the damage by contacting us at support@khailaessenceltd.co.uk with your order number, details of the damage, and the required proof.

Resolution: Once we have reviewed your claim, we will offer either a replacement or a refund, depending on the circumstances and our stock availability. If a replacement is not available, a full refund will be issued to your original method of payment.

Please ensure that your shipping address is accurate and complete before placing your order. If you provide an incorrect address and your order is returned to us, the following conditions will apply:

Reshipping Fee: You will be responsible for the cost of reshipping the item to the correct address. The reshipping fee will need to be paid before the item is dispatched again.

Refunds: We do not provide refunds for orders that cannot be delivered due to an incorrect address provided by the customer.

In cases where a return is accepted (e.g., for damaged products), the following process applies:

Contact Us: Email us at support@khailaessenceltd.co.uk within 3 days of receiving your product, detailing your issue and including any required proof.

Return Authorization: We will provide you with instructions on how to return the product to us, if necessary. Please do not send any products back without prior authorization, as they will not be accepted.

Condition of Returned Items: Products must be returned in their original packaging and unused condition. We reserve the right to refuse a return if the product shows signs of use or damage not originally reported.

If a refund is authorized, it will be processed as follows:

Timeframe: Refunds will be processed within 7 days of receiving the returned item or confirming the damage.

Method: Refunds will be issued to your original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

Opened or used beauty products.

Products marked as final sale.

Items returned without prior authorization.

Products showing signs of use or damage not originally reported.

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Khaila Essence Ltd or our content suppliers and is protected by intellectual property laws.

You may not use, reproduce, modify, distribute, or republish any content from our website without our prior written consent.

The Khaila Skin Essence name, logo, and all related trademarks are our exclusive property and may not be used without permission.

Product descriptions, images, and other product-related content are protected by copyright and other intellectual property rights.

Unauthorized use of our product information for commercial purposes is strictly prohibited.

We reserve all rights not expressly granted in these terms regarding the use of our intellectual property.

You may not use our website for any illegal or unauthorized purpose. You agree not to use our website in any way that could damage, disable, or impair our services.

Prohibited activities include but are not limited to: attempting to gain unauthorized access to our systems, using automated tools to access our website, or interfering with other users' use of our services.

You agree not to post or transmit any content that is harmful, threatening, abusive, defamatory, or otherwise objectionable.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

You may not share your account credentials with others or allow others to use your account for any purpose.

By submitting reviews or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

You agree not to submit false, misleading, or defamatory content. We reserve the right to remove any user content that violates these terms.

You represent that you have the right to submit any content you post and that such content does not infringe on any third-party rights.

We do not guarantee that our website will be available at all times. We may experience hardware, software, or other problems that could lead to interruptions.

We are not liable for any loss or damage resulting from website downtime or unavailability.

We reserve the right to suspend or terminate our website for maintenance, updates, or other operational reasons without prior notice.

Our products are sold 'as is' without any express or implied warranties, except as required by law.

We do not warrant that the use of our products will be uninterrupted or error-free, or that any defects will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.

To the maximum extent permitted by law, our total liability for any claims arising from or related to our products or services shall not exceed the amount you paid for the relevant product or service.

We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

These limitations apply even if we have been advised of the possibility of such damages.

We may terminate or suspend your account and bar access to our website immediately, without prior notice or liability, under our sole discretion.

Termination reasons may include breach of these terms, violation of applicable laws, or any conduct that we deem harmful to our business or other users.

Upon termination, your right to use our website and services will cease immediately. All provisions of these terms that by their nature should survive termination shall survive.

If your account is terminated, you will lose access to all account features and any associated data.

We are not required to provide refunds for any unused portions of services or products upon account termination.

You may delete your account at any time by contacting our customer service team. Account deletion will result in permanent loss of all associated data.

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

Any disputes arising from or related to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are accessing our website from outside the United Kingdom, you agree to comply with all applicable local laws and regulations.

We encourage you to contact us directly to resolve any disputes or concerns before pursuing legal action. Our customer service team will work to address your issues promptly.

If a dispute cannot be resolved through direct communication, we agree to attempt mediation before pursuing litigation, unless prohibited by law.

Nothing in these terms shall limit your right to seek resolution through consumer protection agencies or other legal remedies available to you.

If you have any questions about these Terms & Conditions, please contact us through any of the following methods:

Email: support@khailaessenceltd.co.uk - We typically respond to email inquiries within 24-48 hours during business days.

Phone: +44 7450 361066 - Available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.

For legal matters or official correspondence, please address your communications to our legal department at our registered address.

Registered Address: 35 Marine Terrace, Margate Kent CT9 1XJ United Kingdom

Please allow additional processing time for legal correspondence and ensure all relevant documentation is included.